All NovaGear sales are final. We do not accept returns or provide refunds for changes of mind, personal preference, fit, or comfort. If you’re buying the frame and plan to use a different backpack, if it doesn’t fit as expected, be prepared to buy the backpack the frame was designed for.

Damaged or Defective Products

If your product arrives damaged or has a manufacturing defect, contact us through our website’s Contact Us page within 7 calendar days of delivery.

Please include:

• Your name and order number
• A description of the problem
• Clear photographs of the product
• Photographs of the shipping box, packaging, and shipping label if the item arrived damaged

Please retain the product and all original packaging until your claim has been resolved.